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Pathworks Software Corp.
Helpstream by Pathworks Software
- Conference
- DEMO 08
- Market Segment
- Enterprise Software and Services
- Funding Details
- In November 2007, Pathworks completed an $8.6 million Series B round of funding led by Mohr Davidow Ventures. Additional funds came from seed investor Foundation Capital and from Roger Sippl, former founder and CEO of Informix and co-founder of Vantive.
- Competitors
- Salesforce.com, RightNow Technologies, Parature, Numara, BMC, Inquira, Knova, Talisma Kana, NetSuite and SugarCRM.
- Product Description
- Pathworks is the first Web-based, on-demand customer support and help desk solution built to support self service and collaboration from the ground up. Designed as an enterprise-class software-as-a-service application, Pathworks allows organizations to quickly deploy powerful self-service and collaboration technology that is tightly integrated with agent-based problem resolution processes, driving down costs while greatly increasing customer satisfaction.
- Market Opportunity
- According to research conducted by Forrester and JupiterResearch, worldwide spending on technical support solutions will increase by $5 billion within the next five years, with smallto- midsize busineses making up at least $600 million of that amount.
- DEMO Says
- Pathworks is a win from every angle. The company is rich with experience in customer service software solutions. It created a platform that supports community- and self-service models. It leverages service agent expertise while creating a repository of customer experience from which better products can be built. And, it’s easy to buy and integrate with existing ticket management systems. Pathworks is the new company to watch in service management software.
- Contact
- Kari Curto
- kcurto@vocecomm.com
- Company Address
-
2001 Landings Dr.
Mountain View, CA 94043 - Primary Phone
- 650-605-6800
- Primary Fax
- 650-605-6801
- URL
- www.pathworkssoftware.com
- Corporate Officers
- Anthony Nemelka, President & CEO Dan Hardy, Co-Founder & Chief Architect John Higgins, Vice President, Business Development
Sep 12th - 14th, 2011 ~ Hyatt Regency, Silicon Valley, CA
