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NetworkStreaming, Inc.

Product Name

SupportDesk

Market Segment

Enterprise software and services

Funding

NetworkStreaming is a privately held company with venture backing by Southern Farm Bureau Life Insurance Company and GulfSouth Capital. NetworkStreaming received an initial infusion of $1 million in 2004 with an additional $6 million in October.

Competitors

WebEx, Citrix Online, and 3AM Labs

Product Description

NetworkStreaming is a software company that specializes in appliance-based remote support solutions. NetworkStreaming allows IT and support professionals to connect remotely to clients and co-workers via the Internet for support and troubleshooting. The appliance-based deployment provides companies with an unparalleled level of security and the ability to scale efficiently. The SupportDesk software does not require any pre-installation or configuration, and works between any two computers, anywhere in the world, even through corporate firewalls.

Market Opportunity

The remote control software market is expected to see continued market growth with expectations of $312 million in revenues in 2009, according to IDC.

Demo Says

SupportDesk is — quite simply — the easiest, most efficient, most effective remote IT support tool I've ever seen. It allows support professionals to quickly come to the aid of end users and takes the long wait out of service queues and calls for end users. SupportDesk is the customer-support tool for 2006 and beyond.