Video Archives

SupportSoft, Inc.

Product Name

support.com

Market Segment

Consumer

Funding

Publicly traded (NASDAQ: SPRT)

Competitors

Retailers, local PC repair shops, friends, family and online support providers

Product Description

For over ten years, IT professionals at Fortune 100 companies have trusted and relied on patented SupportSoft software to resolve technology problems quickly for their customers and employees. Now, through support.com, SupportSoft is offering the same service directly to consumers. At DEMO, SupportSoft is introducing two services: System TuneUp, to help computer users speed up their computers in under an hour, and Security Audit, to help consumers secure their computers from today’s malicious software threats.

Market Opportunity

The market opportunity for personal technology support is between $20 billion and $45 billion according to Circuit City and Best Buy.

Demo Says

Consumer tech support is a giant, fractured market, served with various degrees of satisfaction by organizations as diverse as the Geek Squad and the one-geek band. One company, however, has effectively delivered desktop support solutions through their ISPs and OEM customers, and that experience has taught them a lot about what consumers want from a support service. SupportSoft now combines its support platform and experience to deliver support.com, a growing collection of vital support services. Priced competitively and delivered online and on the phone, support.com is a much-needed aspirin for the consumer support headache.