SupportSpace, Inc.
SupportSpace
- Conference
- DEMO 08
- Market Segment
- Consumer Software and Services
- Funding Details
- Series A – Venture capital-funded by Gemini Israel Fund and BRM Capital
- Competitors
- Firedog, PlumChoice, iYogi, GeekSquad
- Product Description
- SupportSpace is a unique online service dedicated to providing “a new standard of tech support”. Giving consumers and small businesses access to the Web’s most robust community of independent, certified tech experts capable of solving virtually any techrelated needs, SupportSpace has created the first proprietary support platform that allows experts to remotely share knowledge resulting in superior customer satisfaction.
- Market Opportunity
- SupportSpace offers technical support, both direct to consumers, as well as partnering with vendors to resolve their complex issues. According to John Ragsdale, director of research at the Service & Support Professional Association (SSPA), “30% of technical support incidents involve technology from more than one vendor and these issues on average take four times longer to solve. Bottom line, consumers are looking for recognized experts of the technology to resolve their issues.”
- DEMO Says
- Highly-fractured and serviced by thousands of individual technicians, the consumer tech support market is rich with customers who are largely disssatisfied with their service options. That’s the opportunity SupportSpace captures with a marketplace for online service delivered by certified technicians whose performance is rated and reviewed by the customers they serve. SupportSpace brings confidence to consumers and business to technicians, a win-win for all.
- Contact
- Beth Trier
- beth@triercompany.com
- Company Address
-
240E Twin Dolphin Dr.
Redwood City, CA 94065 - Primary Phone
- 650-489-4646
- URL
- www.supportspace.com